We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We don't accept ''change my mind''Return.
We can not cancel an order once it has been scheduled for shipment so we kindly ask that you please double check your cart before checking out.in the unlikely event the item is damaged during the shipping ,we will gladly sent our replacement shoe to the original address.We can not refund orders for late delivery.
We have a Free worldwide Delivery
:USA -9-13 business days
EU-EUROPE -9-13 business days
UK-UNITED KINGDOM 8-10 business day
2-4 days processing information delivery
Expect Delays about Covid-19 pandemic
To start a return, you can contact us at novarossaa@gmail.com. If your return is accepted, we don't provide shipping label , will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Products with SIZING ( such as clothes, shoes, jackets, t-shirts and other) - Every product that request to choose size is not refundable no matter if price is discounted with more or less than 50%, we can always exchange it when you return the product you received. We do not take responsibility if you choose wrong size, every listed product that request to choose a size have a sizing chart in the product description to follow. We do not take responsibility if you read this size chart or not.
You can always contact us for any return question at novarossaa@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.We don't provide free shipping label.Return address Bulgaria City Sofia post code (ZIP)1700 ul.Todor Nedkov 15 for Nova Rossa .